We offer fast, 100% discreet shipping across the United States from our local domestic warehouses. Your privacy is our top priority—every single order is shipped in completely plain, unbranded packaging with absolutely no mention of our store name on the outside box. For orders over $90, we offer FREE standard shipping within the USA (some exclusions apply – see Terms and Conditions for details). Please note that shipping times listed on product pages are realistic estimates and are not guaranteed.

Due to the highly intimate nature of our wellness products, health regulations, and strict hygiene standards, **we absolutely cannot accept returns unless the item is 100% unopened, unused, and still completely factory sealed in its original plastic wrap/packaging.** If your item is still fully factory sealed and you wish to return it, please contact our support team to further discuss your return eligibility. Items that have had their factory seals broken or tampered with are strictly non-returnable and final sale. Eligible factory-sealed returns that did not arise from an error on our part are subject to a 15% restocking fee and a $15 return shipping fee.

Cancellations are permitted on a case-by-case basis before the order is marked as “Completed” or packed by our warehouse team. To request a cancellation, please email or call us immediately. To offset the non-refundable payment gateway processing costs incurred by our merchant provider, all canceled orders are subject to our standard 6% cancellation fee. Special order items cannot be canceled for any reason.

It is the buyer’s sole responsibility to provide a valid and accurate US shipping address at checkout. If our system cannot validate your address, we will place the order on hold and contact you via email to confirm details to ensure your package arrives safely. We are not responsible for any shipping delays caused by address corrections. If a package has already shipped with incorrect customer information (name, address, apartment number), the buyer is responsible for any courier intercept or re-routing fees, as well as return shipping expenses. If an unclaimed package is returned to our facility by the mail carrier, our standard return policy applies ($15 shipping fee and 15% restocking fee).

**Domestic US Shipping and Logistics: Orders are packed securely and sent via local domestic facilities within the United States. On rare occasions, unpredictable carrier delays or inclement weather events outside our control may introduce slight transit delays. We thank you for your patience should an unforeseen carrier issue delay your package.

Signature & Age ID Verification: Depending on your specific state, county, or local ordinance, a mandatory adult signature and/or Age ID requirement (proving you are 18+) may be requested by the delivery courier upon arrival to ensure legal compliance.

Re-Shipping & Unclaimed Packages: If an address was entered incorrectly or if a package goes unclaimed at your local post office/depot and gets returned to sender, you are responsible for the exact re-shipment fee charged to us by the courier, regardless of any free shipping promotion applied to the original order. Unclaimed packages left sitting for 30 days without customer communication will be automatically refunded minus the original shipping and return fees.

For further details, please review our comprehensive Terms and Conditions page. You must agree to these terms prior to checking out.

Processing time: Please allow 1 to 4 business days for our fulfillment team to safely pack and label your order. If our system flags any mismatch or issues with your shipping or billing data, we reserve the right to briefly hold the package while our support team contacts you to verify details. If no verification can be made within a reasonable timeframe, the order may be canceled at our sole discretion.

Yes. You must be at least 18 years of age 21 years of age if required by the laws of your specific state or jurisdiction to view, browse, or purchase from our website. First-time customers may be required to verify their age at checkout or upon delivery via the courier service. Underage checkout attempts are automatically flagged, canceled, and subject to our standard 6% cancellation fee.

We currently accept Visa, MasterCard, and secure digital payment methods. All transactions are fully encrypted, private, and discreetly billed to protect your privacy.

Shopping at Tease and Toys is completely safe and confidential. All data transmitted to and from our website is encrypted using industry-leading SSL technology. Furthermore, your bank statement will show a highly discreet corporate billing descriptor, keeping your intimate wellness purchases completely private.

You can track your order status directly by logging into your account and visiting your recent orders page. Once your package leaves our warehouse, a tracking number will be emailed to you instantly. Please note it may take up to 24 hours for the shipping carrier’s website to activate and update the tracking links.

Tease and Toys is not liable for lost, stolen, or misdelivered packages once the carrier marks them as delivered. It is the shopper’s responsibility to provide a secure drop-off address and track their delivery closely. If your tracking says “Delivered” but you cannot locate your package, please contact the courier directly to check the exact GPS drop spot. If you suspect a package theft occurred on your property, a formal claim with our team requires a verified copy of a local police report. Claims must be submitted via support ticket no sooner than 5 days and no later than 15 days from the carrier’s delivery timestamp.

We are here to help! Please reach out to us as soon as possible via our website contact form or by emailing [email protected]. If you are dealing with a technical issue or defect, we highly recommend attaching a quick photo or a brief video clip so our experts can assess it immediately and minimize resolution time. Our customer care is open Monday to Friday from 11 am to 4 pm EST for personalized, judgment-free support.

Body-safe materials are non-porous and free of harmful chemicals like phthalates, ensuring they do not harbor bacteria or cause skin irritation. At Tease and Toys, we carefully curate our selection to feature premium, body-safe materials like medical-grade silicone, borosilicate glass, ABS plastic, and stainless steel for pure comfort and complete peace of mind.

Water-based lubricants are incredibly versatile, easy to wash off, and completely safe to use with all adult toys and condoms. Silicone lubricants last much longer and are completely waterproof, but they should never be used with silicone toys, as they will permanently break down and degrade the material.

Traditional vibrators rely on direct contact vibrations against the skin. Suction toys (like air-pulse stimulators) utilize gentle, contactless waves of air pressure to mimic a soothing, pulsating sensation, targeting deep nerve endings without overstimulating delicate areas.

Yes, many of our premium, high-end brands feature comprehensive warranties covering mechanical defects for anywhere from 1 to 10 years. Specific warranty coverage details are clearly listed on each individual product page.

It varies by item! Many modern intimate essentials are fully waterproof and submersible (perfect for bath or shower use), while others are water-resistant and can only handle a light wipe-down. Always check the product specifications page before getting your device wet.

Most modern rechargeable items take anywhere from 60 to 120 minutes to reach a complete charge via their included USB cables. A full charge typically provides 1 to 2 hours of continuous use, depending on the intensity settings you choose.

We recommend washing your item before and after every single use with warm water and a specialized, antibacterial toy cleaner. For non-waterproof items, carefully spray a lint-free cloth and wipe down the surface, keeping water away from the charging ports. Let your items air-dry completely before storing them away.

Store your items in a cool, dry place out of direct sunlight. Silicone toys should never touch each other during storage, as they can chemically react and degrade over time. We recommend placing each thoroughly dried item into its own individual satin, velvet, or breathable microfiber storage pouch.

Yes, we always recommend charging your new device to 100% capacity before its very first use. This conditions the internal lithium-ion battery, ensuring maximum long-term battery performance and lifespan.

Communication is everything! We recommend discussing desires, boundaries, and curiosities with your partner during a relaxed, neutral moment outside the bedroom. Focus on fun, comfort, and mutual exploration, starting with gentle, approachable items designed to enhance your natural connection.

Don’t panic! Most premium intimate wellness items feature an integrated “Travel Lock” safety mechanism so they don’t accidentally turn on inside a suitcase or drawer. To unlock or lock your device, simply press and hold the power button (or a specific combination of buttons detailed in your manual) for 3 to 5 seconds until an indicator light flashes.

First, make sure the charging cable is completely pushed into the port. Many waterproof items use magnetic pin chargers that require precise alignment, or pin-style jacks that need a firm push to fully engage through the silicone seal. Try switching to a different USB wall block or outlet, and ensure the device isn’t left charging for more than 24 hours.